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Refund Policy

At FrontTheme, we stand behind the quality of our digital themes, plugins, and design assets. Because our products are digital software delivered via instant download, they cannot be physically “returned.” Therefore, we adhere to a strict but fair refund policy.

1. 14-Day Money-Back Guarantee (Under Specific Conditions)

We offer a 14-day refund period from the exact date of purchase if our theme, plugin, or template completely fails to function as advertised on your server setup, and our technical support team is unable to resolve the issue for you.

2. Valid Reasons for a Refund

We will happily grant a refund under the following circumstances:

  • The product is fundamentally broken, features are missing from the live description, or it contains a verified technical bug that makes it unusable.
  • You have opened a support ticket on FrontTheme, allowed our team reasonable time to investigate, and we were unable to fix the product defect.

3. No-Refund Situations

We cannot grant refunds for “change of mind” or non-technical reasons, including:

  • You decided you no longer want or need the theme/plugin.
  • You do not have the technical skills to install or use WordPress, WooCommerce, or the templates.
  • The product conflicts with a third-party plugin or theme not explicitly listed as compatible in our product documentation.
  • You bought the item by mistake but have already downloaded the digital files.

4. How to Request a Refund

Because Paddle.com is our official Merchant of Record, all refunds are securely processed through their billing infrastructure to ensure financial compliance.

  1. First, ensure you have contacted our technical support at hellofronttheme@gmail.com to try and resolve the issue.
  2. If the problem cannot be fixed, you can initiate a formal refund request via Paddle’s customer service portal or by emailing hellofronttheme@gmail.com with your Paddle Order ID.
  3. Once approved, the funds will be credited back to your original payment method (Credit Card, PayPal, etc.) within 5-10 business days.